I hope your Valentine’s Day was really nice.
Mine started earlier than usual this year because I, for once, had the foresight to get the flowers a day ahead of schedule. Needless to say, my little bit of extra effort was a surprise and a huge hit.
It’s a neat holiday because, at its core, it’s all about letting people know how much we truly care about them.
Isn’t that what we all really want?
Isn’t this what your members and clients really want? One of my favorite sayings is that “people don’t care how much you know until they know how much you care.”
Now it’s not really practical, and it really doesn’t make any sense, to buy all your clients and members flowers. 🙂
So how do you let them know how much you care?
The truth is there are lots of ways, and I have a favorite.
My favorite way to let my clients and members know how much I care about them, besides my day-to-day interactions, is to ask for their opinion on how we are doing.
Handled correctly, getting customer feedback is a win-win in all directions. You get priceless feedback that you can use to strengthen your programs even more. Those giving the feedback get the feeling that their voice, and their opinions, really matter.
But it needs to be handled the correct way.
After years of refining, my recommended plan is best explained in the short 2 minute video.
Everyone who has followed this plan has been rewarded with valuable insights and strengthened relationships with their customers.
Have fun with it and let me know the most important thing you experienced.
Remember, it’s never too late, action creates the results you want.
To your success!
Force Multiplier for the Fitness Professional
6-Figure Trainers and Coaches